Delivery Policy
At Guestset, we are committed to delivering your orders in a timely and secure manner. This Delivery Policy provides information on shipping options, costs, processing times, and our policies regarding returns, exchanges, and lost or damaged packages.
1. Shipping Options
We provide international shipping to a range of eligible regions. Delivery methods and shipping times may vary based on your location and the contents of your order.
2. Shipping Costs
Shipping costs are calculated based on the delivery address and the size or weight of the items ordered. The exact shipping fee will be displayed at checkout once you provide your delivery address.
- Delivery Charges: Shipping costs range between 12.50 € and 47.50 €, depending on your location and the items in your order.
- Free Delivery: Orders totaling 400 € or more are eligible for free delivery.
3. Order Processing and Delivery Times
Once your order is placed, it will be processed within 1-3 business days. Delivery times may vary depending on your location and the shipping method selected at checkout..
- International Shipping: Delivery times may vary between 5-21 business days, depending on your location.
Please note that these are estimated delivery times and may be affected by factors outside of our control, such as customs clearance or courier delays.
4. Returns, Exchanges, and Damaged or Lost Packages
At Guestset, we strive to ensure your complete satisfaction with our products. If you encounter any issues with your order, please refer to the following policies:
- Returns and Exchanges: If you are not satisfied with your purchase, you may return or exchange items within 14 days of receiving your order, provided the products are unused and in their original condition. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
- Damaged or Defective Products: If your order arrives damaged or defective, please contact us at info@guestset.eu within 7 days of receiving your order with photos and details of the issue. We will arrange for a replacement or refund.
- Lost Packages: In the event your package is lost during shipment, please contact us as soon as possible. We will work with the courier to investigate and, if necessary, issue a refund or send a replacement.
5. Payment Requirements and Instructions
- Order Confirmation: Your order will only be processed once payment is confirmed. Please ensure that all payment details are entered correctly.
- Currency: All payments are processed in Euros (€). If you are paying in a different currency, your bank or payment provider may apply additional conversion fees.
If you encounter any issues during payment or have questions about your transaction, please contact us at info@guestset.eu.
